Refunds and cancellation
In one paragraph. Cancel from Profile → Cancel subscription: one tap, no questions. You keep access to the end of the period you paid for, and nothing is charged after that. If you want a charge back, write to hello@molvi.app within 14 days of it and we refund it in full, no reason needed. After 14 days, ask anyway. We look at what actually happened.
Cancelling
In the app: Profile → Cancel subscription → Cancel renewal. That is the whole flow. There is no retention screen, no discount offer, and nobody asks you to explain yourself.
What happens next:
- Your paid days stay yours. Cancelling stops the next charge; it does not take back the period you already paid for. Plus keeps working until that period ends, and the app shows you the exact date.
- Cancelling during the free trial means you are never charged. You keep the free days you have left.
- Reports you already earned stay readable. When a subscription ends you can still open every analysis you have received. Charging again to read work that was already paid for is not something we will do.
- You can subscribe again later. The free trial, though, is one per person, ever. It does not come back.
Refunds
Within 14 days: no reason needed
Write to hello@molvi.app within 14 days of a charge and we refund that charge in full. You do not have to justify it, and it applies to both the weekly and the yearly plan. We refund to the card that was charged.
After 14 days
Ask. We are not going to pretend a policy line is more important than a fair outcome. In practice we refund, in full or pro rata, when:
- you were charged twice for the same period, or charged after cancelling;
- the service was broken or unavailable for a meaningful part of the period, or an exercise you were paying for stopped working;
- you paid for a year, barely used it, and tell us so early in the year rather than at the end of it;
- a charge was not yours, for example someone else used your device. Tell us and we will sort it out.
What we will normally decline: a request for a full year back near the end of a year that was used, and repeated subscribe-and-refund cycles on the same account.
How long it takes
We process a refund within 5 business days of agreeing to it. After that it is your bank's timing: usually 5 to 10 business days for the money to appear, sometimes longer for cross-border cards. The refund goes back to the original payment method, and we cannot send it anywhere else.
Currency conversion is your bank's. If your card is not in US dollars, the amount that lands may differ slightly from the amount that left, because the rate moved. That difference is the bank's, not ours, and we cannot make it up.
Please ask us before a chargeback
If something is wrong with a charge, one email fixes it faster than a dispute with your bank, and a dispute can get an account locked while it runs. We would rather just refund you.
Your statutory rights
Nothing on this page reduces a right you have by law. If you are a consumer in the EU, the UK, or another place with a statutory cooling-off or withdrawal right for distance contracts, you keep that right in full, and where it gives you more than the 14 days above, the law wins.
How to reach us
Email hello@molvi.app, or message @molvi_speech_bot in Telegram. Tell us your Telegram username and roughly when the charge was taken; that is enough for us to find it.