molviSupport
Write to hello@molvi.app. A person reads every message. Tell us the email you sign in with and what happened; for a bug, add your iPhone model and iOS version. In the app, Profile → Message support opens the same address.
Restoring a purchase
Bought Molvi Plus before, on this iPhone or another one? Sign in with the same Apple ID, open Profile → Choose a plan and tap Restore purchases on the subscription screen. If Plus still does not appear, write to us with the date of the charge.
Cancelling a subscription
On your iPhone: Settings → your name → Subscriptions → Molvi → Cancel Subscription. In the app, Profile → Cancel subscription opens the same page. Plus keeps working until the end of the period you paid for. Details: refunds and cancellation.
Getting a refund
Apple takes every payment for Molvi, so refunds go through Apple at reportaproblem.apple.com. If something went wrong on our side, write to us too and we will back your request.
The microphone does not record
Molvi needs the microphone to hear your take. Open Settings → Molvi and turn on Microphone, then start the exercise again. If it is on and the recording is still silent, close other apps that use the microphone, such as a call, and try once more.
Deleting your account
In the app: Profile → Delete account. Your recordings, transcripts, reports and profile are erased. This does not cancel an App Store subscription: Apple keeps billing until you cancel it in Settings, so cancel first. What we keep and why: privacy policy.